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Our commitment to your dog’s comfort and your peace of mind
At Spiffy Puffy, your satisfaction — and your dog’s wellbeing — is important to us. If something isn’t right, we’re here to help.
30-Day Returns
We offer a 30-day return window. This means you have 30 days from the date you receive your order to request a return.
Eligibility for Returns
To be eligible for a return, items must be:
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In the same condition as received
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Unused and unwashed
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Free from pet hair, odours, stains, or damage
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With all original tags attached
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In original packaging
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Accompanied by proof of purchase
For hygiene and safety reasons, dog products that show signs of use cannot be returned unless faulty.
How to Request a Return
To start a return, please contact our customer support team via our contact page or support email.
If your return is approved, we’ll provide:
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Clear return instructions and the correct return address
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A return shipping label where applicable
Items sent back without prior approval will not be accepted. If you’re unsure whether your item qualifies, please reach out before returning it.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is faulty, damaged, or incorrect, contact us promptly so we can assess the issue and arrange a replacement or refund where applicable.
Non-Returnable Items
The following items cannot be returned:
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Used dog beds, harnesses, or pet products (for hygiene reasons)
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Sale or clearance items
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Gift cards
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Custom or personalised items (if applicable), unless faulty
If you’re unsure about return eligibility, contact us before sending anything back.
Exchanges
We do not offer direct exchanges.
The fastest way to receive a different item is to:
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Submit a return request for the original item
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Once approved and processed, place a new order for the desired item
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.
Returned items must:
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Be unused and unwashed
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Have tags attached
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Be in original packaging
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Include proof of purchase
Refunds
Once your return is received and inspected, we’ll notify you of the approval status.
If approved:
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Refunds are issued to the original payment method within 10 business days
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Your bank or card provider may take additional time to process the funds
If more than 15 business days have passed since approval and you haven’t received your refund, please contact our support team and we’ll assist promptly.
